Cancellation Policy

At SWAPDELI, we aim to provide our customers with a smooth and reliable shopping experience. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation by Customer

Customers may request cancellation of their orders before the order has been shipped. To request cancellation, please contact our customer support team with your order number and registered contact details.

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.

2. Cancellation by SWAPDELI

SWAPDELI reserves the right to cancel an order in the following situations:

1. The product is unavailable or out of stock.
2. Incorrect or incomplete shipping information is provided.
3. A pricing or product listing error occurs.
4. Payment verification fails or a transaction is suspected to be fraudulent.
5. Delivery to the customer's location is not possible.

Customers will be informed if their order is cancelled by SWAPDELI.

3. Refund for Cancelled Orders

If payment has already been made for an order that is successfully cancelled, the eligible amount will be refunded to the original payment method or processed through another mutually agreed method, subject to applicable payment rules.

The time required for the refund to appear may depend on the payment provider or bank.

4. Cash on Delivery (COD) Orders

Customers who place Cash on Delivery orders should request cancellation before shipment. Once the order has been dispatched, cancellation may be restricted.

5. Promotional and Discounted Orders

Orders placed during sales, promotional campaigns, or special discount offers are subject to the same cancellation conditions unless otherwise stated in the offer terms.

6. How to Request Cancellation

To request an order cancellation, please contact SWAPDELI through the contact details provided on

At Lookwala, we value your trust and aim to provide a hassle-free refund experience. Please read our Cancellation Policy carefully.

1. Cancellation Refunds

If you cancel an order before it is shipped:

1. Prepaid orders will be refunded within 3–5 business days.
2. Once shipped, cancellations are not possible — but you can request a return after delivery.

2. Contact Us

For refund-related queries, reach us at:

📧 helpswapdeli@gmail.com

🌐 https://www.swapdeli.com/